SaaS Platform Rescue: From Crisis to 99.95% Uptime
A growing SaaS startup was losing customers due to constant outages and poor performance. Their previous vendor relationship had collapsed. ARDURA Consulting deployed a 6-person rescue team that stabilized the platform in 4 weeks and achieved full recovery in 4 months.
A Platform in Critical Condition
The Situation
A growing SaaS startup with 2,000+ B2B customers was in crisis. Their platform — originally built by an outsourced vendor — was failing in production. The vendor relationship had collapsed after months of missed deadlines and finger-pointing. The startup's 3-person internal team was overwhelmed by firefighting and unable to implement new features.
Critical Issues
- 99.2% uptime (target: 99.9%) — 7+ hours of downtime per month
- 8-second average page load time — customers leaving for competitors
- Massive technical debt — no tests, no documentation, no CI/CD
- Single-point-of-failure architecture — one server crash = total outage
- Vendor relationship collapsed — no knowledge transfer, no handover
- 12% customer churn rate — up from 3% six months earlier
ARDURA Software Rescue Team
Rescue Team Composition
Our Approach: Triage, Stabilize, Recover
We treated this engagement like an emergency room. Week 1 was pure triage — understanding the codebase, mapping all critical paths, and identifying the root causes of instability. We then prioritized fixes by business impact: first stop the bleeding (critical bugs causing outages), then heal (architecture and performance), then strengthen (testing, CI/CD, documentation). Throughout the process, we worked alongside the client's existing 3-person team, mentoring them and ensuring full knowledge transfer.
Technologies Used
Before & After: Measurable Impact
Recovery Roadmap
Technical Audit
Comprehensive audit of codebase, infrastructure, and architecture. Identified 47 critical issues and prioritized them by business impact.
Stabilization Phase
Fixed critical production bugs, implemented monitoring (Datadog), added automated alerts, and stopped the bleeding. Uptime improved to 99.7%.
Architecture Refactoring
Migrated from monolith to microservices for critical paths. Implemented caching layer (Redis), optimized database queries, added CDN. Load time dropped to 1.2s.
Full Recovery
CI/CD pipeline rebuilt (GitHub Actions), test suite expanded to 78% coverage, infrastructure-as-code (Terraform). Final uptime: 99.95%, load time: 0.8s.
Knowledge Transfer
Comprehensive documentation, team training, and gradual handover to the client's new in-house team. 3 ARDURA specialists retained as mentors.
"We were days away from losing major enterprise clients. ARDURA's rescue team didn't just fix the symptoms — they rebuilt the foundation. Within 4 weeks, the panic calls stopped. Within 4 months, we had a platform we were proud of again. The best part? They made our own team better in the process. Three of their specialists are still with us as mentors."
Is Your Platform Struggling?
Performance issues, stability problems, or a failed vendor engagement? Our Software Rescue team has saved dozens of platforms. The first step is a free technical audit — we will tell you exactly what is wrong and how to fix it.
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ul. Ząbkowska 31
03-736 Warszawa
+48 22 245 36 36
biuro@ardura.pl