What is a body leasing supplier audit?

When is an audit conducted?

An audit of a body leasing supplier can be conducted at various times:

• Prior to establishing cooperation: As part of the process of selecting and evaluating potential suppliers to ensure that they meet the customer’s minimum requirements.
• During the course of the cooperation: Periodically (e.g., once a year) or ad-hoc (e.g., in response to an incident or change in requirements) to monitor service quality, contractual compliance and standards.
• For specific requirements: When a customer has specific data security requirements (e.g., from industry regulations like RODO, PCI DSS) or quality standards (e.g., ISO).

Scope of the audit

The scope of the audit can vary, depending on the client’s goals and needs. Most often, it includes an assessment of the following areas:

• Recruitment and selection processes: Verify how candidates are sourced, check references and verify technical and soft skills.
• Human Resource Management: Examine practices related to the hiring, training, development and management of specialists (contractors).
• Information security: An assessment of the policies, procedures and technical measures in place to ensure the confidentiality, integrity and availability of information, including compliance with RODO and other standards (e.g. ISO 27001, if the provider is certified).
• Service quality and contract management: Verify processes for managing customer cooperation, monitoring satisfaction, handling requests and complaints, and compliance with contract terms.
• Financial stability and business continuity: Evaluate supplier’s financial health and business continuity plans (BCPs) in place for unforeseen events.
• Legal compliance: Verify that the supplier’s activities comply with applicable labor, civil and other relevant regulations.

Methods of conducting an audit

The audit can be carried out through various methods:

• Documentation review: Analysis of policies, procedures, certificates, contracts and other documents provided by the supplier.
• Questionnaires and surveys: Send detailed self-assessment questionnaires to the supplier.
• Interviews: Interviews with key supplier personnel responsible for specific areas.
• On-site visit (on-site audit): A direct visit to a vendor’s site to observe processes and verify security features (although less common for IT services).
• External audits: Based on the results of audits conducted by independent certification bodies (e.g., ISO 27001 audit).

Benefits of the audit

Regular audits of body leasing suppliers allow the client to: minimize risks associated with working with external partners, ensure compliance with its own standards and regulations, verify the quality of services provided, identify areas for improvement in cooperation, and build more transparent and trusting relationships with suppliers.